FREQUENTLY ASKED QUESTIONS

Q:What are my shipping options?

A:

Most orders will ship via UPS or FedEx ground service. Larger items, such as furniture and outdoor fountains, usually ship by commercial motor freight.

Q:What about expedited shipping?

A:

If you require rush shipping and delivery, please contact the 125West Concierge, who will quote for you a 2-day or overnight delivery shipping surcharge.

Q:What about shipping to Canada?

A:

Contact the 125West Concierge if you require shipping to Canada. If you are ordering a smaller sized item, we usually can ship with UPS or FedEX, but please note that the recipient may be responsible for VAT, sales tax, duty, and/or import brokerage fee at the time of delivery.

Larger items such as furniture require a freight forwarder, whom you must specify and charges you for arranging export, transport, and delivery.

Please note that some manufacturers do not allow export of their products. .

Q: What about shipping outside the United States?

A:

On international orders, the Concierge at 125West.com will confirm the availability of the merchandise for international delivery and confirm the shipping charges. You are responsible for the payment of any applicable duty, customs fee, or sales tax at time of delivery. Please note that some of our partner manufacturers and distributors do not permit deliveries outside the United States. Minimum overseas order amount is $200.

Q: How do clean stainless steel cookware?

A:

For cleaning the interior, immerse in warm water. Form a paste with a fine powder cleanser such as "Bar Keepers Friend" "Wenol", "Twinkle", "Cameo" or "Bon Ami" and apply the paste using a soft cloth. Rub the paste in a circular motion spiraling from the center outward. Wash again in hot soapy water, and dry immediately. DO NOT USE OVEN CLEANERS OR CLEANSERS WITH CHLORINE BLEACH. DO NOT USE STEEL WOOL. Nylon scrubbing pads are safe to use. Bar Keepers Friend or Bon Ami cleansers work well on both the interior and exterior of Stainless Cookware. You also may wash your stainless steel cookware in the dishwasher.

Do not use oven cleaners, cleansers with chlorine bleach, or steel wool to clean your cookware..

Q: How do I oil a cutting board or butcher block surface?

A:

Periodically (every 4-6 weeks) oil a cutting board or butcher block to prevent the wood from drying and to restore fibers that have been cut or damaged by knives. You cannot oil a block too much! Liberally apply our Block Bros. Block Oil to the surface and let it soak in for 15-20 minutes (or longer). Then simply wipe off the excess.

Butcher Blocks are made from real wood. Wood is a natural material that responds to changes in temperature and humidity. These changes set up tremendous internal forces in the block. Their shape and dimensions will change with the seasons. If warping or edge cracking appears it is related to uneven changes in temperature or humidity. Keep your block dry, away from heat and allow it to dry evenly. Regular oiling helps to prevent these problems because it keeps water from entering the board. Sometimes this finish will give the impression that the block is wet, the top is ready to use.

By following a few easy usage rules and maintenance steps, the life of a butcher block is almost unlimited:

1. Wash your block by hand only using anti-bacterial dish soap and warm water. Do not submerge the block! Add a small amount of bleach or vinegar to the water for extra bacteria killing power after chopping bacteria carrying foods such as raw chicken. You can also rub the block with a half a lemon to kill bacteria. Our blocks are not dishwasher safe. Thoroughly dry the block after washing. When possible allow the block to dry standing up on edge to help the block dry properly and prevent warp.

2. Periodically oil the block with butcher block oil or mineral oil. Letting the block dry out because of a lack of oil is the #1 cause of problems with the block. You can't oil your block too much! Oiling will help keep that beautiful sheen.

3. Do not allow liquid to stand on the block for a long period of time, it will stain the block and cause the wood to expand, causing glue joint failure and warp.

4. Use a steel scrapper or sandpaper as needed to keep the top smooth and free of deep cuts and food buildup, then re-oil the top.

5. Work with different areas of the block to help it wear evenly. Both sides should be used if the design allows to extend the life of your board. Do not use a razor sharpened edge on your clever it will chip out the wood.

6. Do not expose tops to excessive heat, cold or moisture! Never put in microwave or dishwasher. Never place on stove burners.